Claims Tracking System

About ClaimsTracker

ClaimsTracker brings you true, real time claims tracking. No need to integrate into other management or data systems. No need to invest in additional software. ClaimsTracker allows insurers, policy owners, brokers, and agents to have instant knowledge of the status of the claims. Either by SMS or by viewing the claim status through the web-based portal, the solution offers added value services to all parties anytime, anywhere.

ClaimsTracker also provides insurance companies with the instant, real time availability to manage and monitor capacity of their panel workshops in motor claims. Ensuring there is no delay in the repair process, ClaimsTracker provides insurance companies with the instant data to manage the direction and distribution of damaged vehicles.

Working alongside our on line customer survey questionnaire, the measurements provide a warning notification system for any service partners that are operating outside benchmarks stated, giving an early indication of the action needing to be taken.

ClaimsTracker also provides insurers with a variety of cycle time reports on all their vehicle repairs by workshops and loss adjusters, bordereaux to their brokers and corporate clients. By setting their own benchmarks on the claims cycle, insurers can easily determine which stage of the claim or repair process is causing delays - an invaluable tool to measure the performance and productivity of their repairer panel, loss adjusters and internal claim department.

For further information on ClaimsTracker, please contact sales@pac.my